Colored Light Bulbs for Christmas and the Holiday Season


Light Bulb Bargain Bin - Save up to 60%



Visa, Mastercard, Discover, American Express Accepted

ENERGY STAR Partner - Visit www.energystar.gov for more information.

Return to Help Index
Order Status
Has my order shipped?
 

We try to ship all orders within 24 hours of receipt of your order, Monday through Friday. We do not process or ship orders on weekends or holidays.
 
Our system is set up to send a tracking number notification via email when the order ships. Notification emails are generated by UPS, FexEx or USPS. Please check that the email is not caught in any spam filters that you may be using.
 
If you have not received your order within 10 business days after placing your order, please call us.

How do I change quantities or cancel an item in my order?
 

When you complete the online store checkout, our fulfillment process begins and no changes can be made online.
 
For future reference, please print your receipt or write down your order number.
 
If you need to change or cancel your order before it ships, we may be able to make changes if you contact us by phone no later than 2:00 pm Central Time on the same day you place your order (Monday-Friday).
 
No cancellations or changes can be accepted via voicemail or fax. Please make sure you speak with a live customer service representative.
 
Please have your order number when you call.
 
Phone: 952-707-8600
Toll-free: 1-888-990-9933
Monday - Friday 8:00 AM - 4:30 PM
Central Time
 
Once an order has actually shipped, we cannot cancel or change it. However you will have the option to return or exchange the order after you receive it.

How do I track my shipment?
 
Our system is set up to send a tracking number notification via email when the order ships. Notification emails are generated by UPS, FexEx or USPS.
 
Please check that the email is not caught in any spam filters that you may be using.
My order never arrived.
 
If you have not received your order within 10 business days after placing your order, please call us.
An item is missing from my shipment.
 

Please check the included packing slip for backorders. If a backorder is indicated, see our backorder help section.
 
If no backorder is indicated, please call our customer service department.

When will my backorder arrive?
 

We receive inventory daily and do our best to maintain adequate stock. Occasionally some items are unavailable and may be back ordered. If we are out of an item when we receive your order, we usually have it available within just a few days.
 
If your entire purchase is back ordered:
  • We will ship your order as soon as the item(s) become available.

If your purchase is partially back ordered:

  • We will immediately process and ship the in-stock items via the requested shipping method. The enclosed packing slip will indicate which items are are on back order.
  • Your credit card will be charged for the entire order.
  • The backordered items will be sent as soon as they are available, usually within a few days.
    The secondary shipment(s) will be shipped via ground shipping.
  • There will no additional shipping charge on the secondary shipment.

If you need special handling on backordered items, please call us.

Phone: 952-707-8600
Toll free: 1-888-990-9933
Monday - Friday 8:00 AM - 4:30 PM Central Time

In the unlikely event that we cannot get the item within a few days:

  • We will notify you via email or phone with the specific information.
  • You can wait for the back ordered item(s) to become available, or you may cancel any unshipped item(s).
  • If payment was made, we will issue a refund for the canceled item(s).
  • Refunds will be applied to the original method of payment.