How much is my shipping?
Shipping costs are calculated as you add items to your shopping cart. Rates are based on your zip code and the weight of the order. Personal information is not required to calculate shipping.
To calculate and view shipping charges when you add items to your cart:
1. Add an item to your shopping cart. You will be redirected to the shopping cart page.
2. Confirm the item quantity.
3. Enter the destination Country, State, and Zip Code.
4. Click the recalculate button.
5. Use the shipping & handling rates pulldown menu to view shipping options and costs.
To calculate and view shipping charges at checkout:
1. On the checkout page, enter the destination Country, State and Zip Code on the "Shipping Information" form.
2. Shipping will automatically calculate. Scroll to the "Choose your Shipping Method" section of the page.
3. Use the pull down menu to view shipping options and costs.
What shipping methods do you offer?
Economy Shipping
Economy shipping is available to offset rising costs of the major carriers for delivery of small orders that are very light weight, typically less than one pound.
Economy Shipping carriers include USPS Priority Mail, USPS First Class Mail, FedEx Smart Post and Speedee Delivery Service. We will match your order to a carrier that will transport your shipment quickly and economically. Economy Shipping does not necessarily imply a shipping delay. Many orders shipped via Economy Shipping arrive as fast or faster than traditional Ground Shipping.
However, at this time, packages shipped via Economy Shipping cannot be tracked or intercepted in the same way as UPS and Federal Express packages. If you enter an incorrect or incomplete shipping address the package may not be deliverable and we have no way to retrieve it. There is no credit for lost or undeliverable packages sent via Economy Shipping. If the package is eventually returned to us, we will credit your account for the cost of the product, less shipping.
Ground Shipping
Ground shipments for delivery in the continental US are shipped by UPS or FedEx and should arrive within 3-5 business days from the shipping date. Customers in IA, IL, MN, NE, ND, WI may receive shipments via SpeeDee Delivery Service, a regional shipper that serves those areas. See map below for estimated transit times. Business days are Monday through Friday.
Express Shipping
Second Day and Next Day orders must be received by 1:00 PM Central time to ship the same day. Orders received after 1:00 PM Central Time will ship the following business day.
Note: Transit times are counted in business days and do not include Saturday or Sunday.
Business days are Monday through Friday, except for holidays.
Example: If an order is placed on Friday before 1:00 PM Central time via Next Day Air, the delivery day is Monday.
All express shipments must have a physical address (no PO boxes). Bulky and oversize items may incur additional shipping and handling fees. If items are not available for immediate shipment or if additional shipping and handling fees apply, we will promptly notify you by phone and/or email.
Do you offer service upgrades for shipping?
If you need special priority services, for example Next Day by 10:00 AM or Saturday Delivery, please call and speak to a customer service representative at 952-707-8600 or 888-990-9933 (toll-free). Additional charges will apply.
What happens if I only have a PO Box?
Orders addressed for delivery to PO Boxes will ship via USPS Priority Mail or USPS First Class Mail. Ground shipping rates apply.
I live in live Alaska, Hawaii, or a US Territory. How will you ship my order?
Orders addressed for delivery to Alaska, Hawaii and US Territories will ship via USPS Priority Mail or USPS First Class Mail. Ground shipping rates apply.
Do you ship to APO FPO addresses?
Yes. Orders addressed to APO and FPO addresses will ship via USPS Priority Mail or USPS First Class Mail. Ground shipping rates apply.
I live in Canada, how will you ship my order?
Orders addressed to Canada will ship via USPS Priority International Mail. Canadian customers are responsible for all customs and import duties collectible at the point of delivery.
My order shipped but it is delayed. Why?
The most common reason for a delayed shipment is when an address is incorrect or incomplete. Please include company name (if shipping to a business address), apartment, suite or floor numbers, and accurate zip codes. Please verify that all delivery information is entered and correct. If you notice an error in the shipping information, please contact us immediately so we can attempt to correct the address with the shipper.
The second most common reason for delay is poor weather conditions that slow down transit times.
Please keep in mind that when the order leaves our warehouse, most shipping delays are out our control.
What if I refuse the shipment at the time of delivery?
If you refuse to accept delivery of a package or if a package is undeliverable to the address that you provided, return shipping costs and restock charges shall apply.
Do you use enviromentally friendly packaging?
Yes. BuyLighting.com uses environmentally friendly shipping materials whenever possible, including recyclable corrugated boxes and non-toxic biodegradable cornstarch packing peanuts. Cornstarch packing peanuts can be reused, dissolved in water or composted. In addition, nearly all of our product packaging recyclable cardboard packaging. We try to avoid products that are packaged in plastic clam shells.
