Product Index
Visa Mastercard Discover American Express Accepted.

Need Help? Most questions about our online store can be answered below.

If you need information about a particular light bulb or assistance finding a bulb, contact us.

Payment Options

  • What are my payment options?

    All prices are in U.S. dollars and are subject to change without advance notice.

    Major Credit Card

    The most convenient way to purchase from BuyLighting.com is via major credit card. We accept:

    Visa®
    MasterCard®
    American Express®
    Discover/Novus®

    Our website is set up to conduct secure credit card transactions.

    Check or Money Order

    Our web site does not allow payment by check or money order. If you prefer to pay by personal check, cashier's check or money order, please call us to place your order.

    Phone: 952-707-8600
    Toll free: 1-888-990-9933
    Monday - Friday 8:00 AM - 4:30 PM Central Time.

    We only accept checks drawn on U.S. banks. Checks and money orders must be for the exact amount of the purchase. Personal checks delay shipment until the check clears which can be up to 10 business days from the receipt of payment.

    Can I open a line of credit?

    Upon approval, credit accounts are available for customers that are required to use purchase orders, including:

    Commercial Businesses
    Academic Institutions
    State and U.S. Government Agencies
    Non-Profit Organizations

    To apply for a credit account, please contact us by phone. Our credit department may request one or more of the following:

    D&B® Number
    Trade References
    Bank Account Information
    Financial Information

    Standard terms: Net 30 Days, FOB Destination, Freight Prepaid and Added

    Exceptions may apply.

    BuyLighting.com reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer.

Change Orders / Cancellations

  • How do I change quantities, or cancel my order?

    When you complete the online store checkout, our fulfillment process begins and no changes can be made online.

    If you need to change or cancel your order before it ships, we may be able to make changes if you contact us by phone no later than 2:00 pm Central Time on the same day you placed your order (Monday-Friday).

    No cancellations or changes can be accepted via voicemail or fax. Please make sure that you speak with a live customer service representative.

    Please have your order number when you call.

    Phone: 952-707-8600
    Toll Free: 1-888-990-9933
    Monday - Friday 8:00 AM - 4:30 PM Central Time

    Once an order has actually shipped, we cannot cancel or change it. However you will have the option to return the order after you receive it.

Shipping

  • How much is my shipping?

    Shipping costs are calculated as you add items to your shopping cart. Rates are based on your zip code and the weight of the order. Personal information is not required to calculate shipping.

    To calculate and view shipping charges when you add items to your cart:

    1. Add an item to your shopping cart. You will be redirected to the shopping cart page.

    2. Confirm the item quantity.

    3. Enter the destination Country, State, and Zip Code.

    4. Click the recalculate button.

    5. Use the shipping & handling rates pulldown menu to view shipping options and costs.

    To calculate and view shipping charges at checkout:

    1. On the checkout page, enter the destination Country, State and Zip Code on the "Shipping Information" form.

    2. Shipping will automatically calculate. Scroll to the "Choose your Shipping Method" section of the page.

    3. Use the pull down menu to view shipping options and costs.

    What shipping methods do you offer?

    Economy Shipping

    Economy shipping is available to offset rising costs of the major carriers for delivery of small orders that are very light weight, typically less than one pound.

    Economy Shipping carriers include USPS Priority Mail, USPS First Class Mail, FedEx Smart Post and Speedee Delivery Service. We will match your order to a carrier that will transport your shipment quickly and economically. Economy Shipping does not necessarily imply a shipping delay. Many orders shipped via Economy Shipping arrive as fast or faster than traditional Ground Shipping.

    However, at this time, packages shipped via Economy Shipping cannot be tracked or intercepted in the same way as UPS and Federal Express packages. If you enter an incorrect or incomplete shipping address the package may not be deliverable and we have no way to retrieve it. There is no credit for lost or undeliverable packages sent via Economy Shipping. If the package is eventually returned to us, we will credit your account for the cost of the product, less shipping.

    Ground Shipping

    Ground shipments for delivery in the continental US are shipped by UPS or FedEx and should arrive within 3-5 business days from the shipping date. Customers in IA, IL, MN, NE, ND, WI may receive shipments via SpeeDee Delivery Service, a regional shipper that serves those areas. See map below for estimated transit times. Business days are Monday through Friday.

    Express Shipping

    Second Day and Next Day orders must be received by 1:00 PM Central time to ship the same day. Orders received after 1:00 PM Central Time will ship the following business day.

    Note: Transit times are counted in business days and do not include Saturday or Sunday.

    Business days are Monday through Friday, except for holidays.

    Example: If an order is placed on Friday before 1:00 PM Central time via Next Day Air, the delivery day is Monday.

    All express shipments must have a physical address (no PO boxes). Bulky and oversize items may incur additional shipping and handling fees. If items are not available for immediate shipment or if additional shipping and handling fees apply, we will promptly notify you by phone and/or email.

    Do you offer service upgrades for shipping?

    If you need special priority services, for example Next Day by 10:00 AM or Saturday Delivery, please call and speak to a customer service representative at 952-707-8600 or 888-990-9933 (toll-free). Additional charges will apply.

    What happens if I only have a PO Box?

    Orders addressed for delivery to PO Boxes will ship via USPS Priority Mail or USPS First Class Mail. Ground shipping rates apply.

    I live in live Alaska, Hawaii, or a US Territory. How will you ship my order?

    Orders addressed for delivery to Alaska, Hawaii and US Territories will ship via USPS Priority Mail or USPS First Class Mail. Ground shipping rates apply.

    Do you ship to APO FPO addresses?

    Yes. Orders addressed to APO and FPO addresses will ship via USPS Priority Mail or USPS First Class Mail. Ground shipping rates apply.

    I live in Canada, how will you ship my order?

    Orders addressed to Canada will ship via USPS Priority International Mail. Canadian customers are responsible for all customs and import duties collectible at the point of delivery.

    My order shipped but it is delayed. Why?

    The most common reason for a delayed shipment is when an address is incorrect or incomplete. Please include company name (if shipping to a business address), apartment, suite or floor numbers, and accurate zip codes. Please verify that all delivery information is entered and correct. If you notice an error in the shipping information, please contact us immediately so we can attempt to correct the address with the shipper.

    The second most common reason for delay is poor weather conditions that slow down transit times.

    Please keep in mind that when the order leaves our warehouse, most shipping delays are out our control.

    What if I refuse the shipment at the time of delivery?

    If you refuse to accept delivery of a package or if a package is undeliverable to the address that you provided, return shipping costs and restock charges shall apply.

    Do you use enviromentally friendly packaging?

    Yes. BuyLighting.com uses environmentally friendly shipping materials whenever possible, including recyclable corrugated boxes and non-toxic biodegradable cornstarch packing peanuts. Cornstarch packing peanuts can be reused, dissolved in water or composted. In addition, nearly all of our product packaging recyclable cardboard packaging. We try to avoid products that are packaged in plastic clam shells.

Order Status

  • Has my order shipped?

    We try to ship all orders within one business day of receipt of your order, Monday through Friday. We do not process or ship orders on weekends or holidays.

    How do I track my shipment?

    1. Our system is set up to send a tracking number notification via email when the order ships. Notification emails are generated by UPS, FexEx or USPS.

    Please check that the email is not caught in any spam filters that you may be using.

    2. Tracking numbers are also displayed in your online account. Log into your account, navigate to My Orders > Review Orders / Track Packages > View Order. Your tracking number will be displayed. If you checked out as a guest, this option is not available, since you did not set up a password at checkout.

    My order never arrived. What should I do?

    If you have not received your order within 10 business days after placing your order, please call us at 1-888-990-9933 or send an email to customerservice@buylighting.com.

    Business days are Monday through Friday.

    An item is missing from my shipment. What should I do?

    Please check the included packing slip for backorders. If a backorder is indicated, see our backorder help section below.

    If no backorder is indicated, please call our customer service department at 1-888-990-9933.

    I received the wrong product. What should I do?

    If you suspect that you have received the wrong product, please contact customer service within 72 hours of receiving the product at 1-888-990-9933.

    My order arrived damaged. What should I do?

    We are experts at shipping light bulbs. Every order is carefully packaged to avoid breakage using recyclable and biodegradable packaging whenever possible.

    Occasionally, a shipment will arrive damaged. In most cases, only a portion of the package content is broken.

    If our carrier attempts to deliver a damaged package, please accept the shipment.

    Contact us by telephone immediately for credit or replacement of the damaged portion. Replacement product will be shipped at no cost to you.

    Phone: 952-707-8600
    Toll free: 1-888-990-9933
    Monday - Friday 8:00 AM - 4:30 PM Central Time

Back Orders

  • When will my backorder arrive?

    Back orders are rare. We receive inventory daily and do our best to maintain adequate stock. Occasionally some items are unavailable and may be back ordered. If we are out of an item when we receive your order, we usually have it available within just a few days.

    If your entire purchase is back ordered:

    1. We will ship your order as soon as the item(s) become available.

    If your purchase is partially back ordered:

    1. We will immediately process and ship the in-stock items via the requested shipping method. The enclosed packing slip will indicate which items are are on back order.

    2. Your credit card will be charged for the entire order.

    3. The backordered items will be sent as soon as they are available, usually within a few days.

    4. The secondary shipment(s) will be shipped via ground shipping.

    5. There will be no additional shipping charge on the secondary shipment.

    6. If you need special handling on backordered items, please call us.

    Phone: 952-707-8600
    Toll free: 1-888-990-9933
    Monday - Friday 8:00 AM - 4:30 PM Central Time

    In the unlikely event that we cannot get the item within a few days:

    1. We will notify you via email or phone with the specific information.

    2. You can wait for the back ordered item(s) to become available, or you may cancel any unshipped item(s).

    3. If payment was made, we will issue a refund for the canceled item(s).

    4. Refunds will be applied to the original method of payment.

Sales Tax

  • Do I have to pay sales tax?

    Customers Outside of Minnesota

    If your shipping address is outside of Minnesota, no sales tax is charged on any order. Applicable taxes are the responsibility of the customer.

    Minnesota Residents

    We have a physical presence in Minnesota. When we ship orders to residents of Minnesota, we are required to collect the applicable state, county, and local sales tax. Shipping and handling charges are taxable in Minnesota.

    6.875% Minnesota sales tax will be collected at checkout. Applicable county and local taxes will be added before your order ships.

    Tax Exempt (Minnesota)

    Tax exempt customers within Minnesota must provide a valid copy of their Minnesota Certificate of Exemption (ST3). When we receive a copy of the certificate, tax collected at checkout will be removed from your invoice prior to billing or refunded. We will keep the certificate on file for future orders.

    Please fax to 952-707-8800 or mail to:

    Speec, Inc/BuyLighting.com
    Attn: Tax Exempt
    1436 East Cliff Road
    Burnsville, MN 55337

    Canadian Customers

    Canadian customers are responsible for all customs and import duties collectible at the point of delivery. We do not collect these fees in advance nor can we predetermine the amount. We recommend that you contact your local customs agency before placing your order so that you are aware of the duties and taxes that your country may charge.

Returns

International Orders

  • Do you ship to my country?

    United States

    Our website supports US orders - APO, FPO, HI and AK addresses included. Credit cards must be issued from a US bank, or the order may not be accepted.

    US Territories and Commonwealths

    Orders are accepted online. However, if your credit card does not support AVS (Address Verification Service) or if the issuing bank is not based in the US, the transaction may be declined. If your transaction is declined, call us to place your order.

    Canada

    Orders are accepted online. However, if your credit card does not support AVS (Address Verification Service), the transaction may be declined. If your transaction is declined, call us to place your order. Canadian customers are responsible for all customs and import duties collectible at the point of delivery.

    To place a phone order, please call us:

    Phone: 952-707-8600
    Toll free: 1-888-990-9933
    Monday - Friday 8:00 AM - 4:30 PM Central Time

    Other Countries

    We do not accept orders from countries other than the USA and Canada.

Security

  • Is my information secure?

    Yes. BuyLighting.com uses SSL (Secure Sockets Layer) for transmitting private information via the Internet. SSL uses a private key to encrypt data that is transferred over the connection. This protocol is a standard used by many web sites when you submit confidential information, such as credit card numbers and other personal data. SSL creates a secure connection between your browser and our server.

    How can I tell if a page is secure?

    Secure areas are indicated by https:// in the web address. Some browsers will also show a padlock in the address bar to indicate a SLL connection. If you have any concerns or questions about your security while using our website, please contact us for more information. We also use a third party scanning service to confirm that we are PCI compliant.

    Is my credit card information safe?

    Yes. Buylighting.com is PCI (Payment Card Industry) compliant. We adhere to the PCI Security Standards that are set by the PCI Security Standards Council. All of your credit card information is encrypted. The only information available to us is the last four digits of your credit card number and the type of credit card used. For more information about PCI compliance, visit https://www.pcisecuritystandards.org.

    What other security measures do you use?

    Our web site is scanned daily by a McAfee Secure™, a third party scanner that helps to ensure that our site is free of vulnerabilities. The McAfee Secure™ trust mark is displayed on the top of every page on our site, and is updated daily.

Privacy

Contact

  • How can I contact BuyLighting.com?

    You may contact us via email or telephone, whichever you prefer.

    Email

    We respond to most email inquiries on the same day it is received, during normal business days. However, please allow up to one business day for a reply.

    Customer Service:   customerservice@buylighting.com
    General Information:   info@buylighting.com
    Returns:   returns@buylighting.com

    Phone

    Telephones are answered by a live person during regular business hours, unless all of our lines are busy.

    Toll-Free: 888-990-9933
    Local: 952-707-8600
    Fax: 952-707-8800

    Mailing Address

    BuyLighting.com
    1436 East Cliff Road
    Burnsville, MN 55337

    Please see our Return Policy for instructions before requesting a return.

Terms and Conditions

My Account

  • I forgot my password. How can I retrieve it?

    Click the "My Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". Fill in your email address and submit the form. Your password will be emailed to you.

    How do I create an account?

    Click the "My Account" link at the top right side of our site. Then simply follow the prompts to set up your account.

    Is my account information with third parties?

    Your information is never sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

    How do I edit my account information?

    Click the "My Account" link at the top right hand side of our site to edit your account information.